 Plans & Packages
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Silver |
Gold |
Platinum |
Customizable |
Support hours |
8 hours * 5 |
12/7 |
24/7 |
Customizable |
Response time |
60 mins |
30 mins |
15 mins |
Customizable |
Off hours maintenance |
No |
Yes |
Yes |
Yes |
Off hours Incidents(per annum) |
NA |
12 |
Unlimited |
Yes |
Performance health check |
Yes |
Yes |
Yes |
Yes |
No of servers |
1-2 |
1-10 |
1-25 |
Any no of servers |
Rate |
$500 |
$2000 |
$3000 |
Depending on the service |
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Delighting Customer